Refugee Assistance Manual

Appendix T

Code	Title	Description of Service	Unit of Service	Definition of Unit Of Service
380		The process of handling, collaborating and directing the overall care of a refugee household or individual client in adjusting to a new environment and culture. This would include coordinating services with other service providers, developing appropriate service plans, providing individual and family counseling, and strengthening and supporting the ability of a refugee individual or family to achieve and maintain economic self-sufficiency and family stability.	1 Hour	1 Hour is 1 Unit
910	*Outreach Services	Activities designed to familiarize refugees or other service providers with available services in the area, to explain the purpose of these services and facilitate access to these services.	1 Hour	1 Hour is 1 Unit
915	Assessment Services	Assessment of refugee’s aptitude and skills for employment, vocational training or skills recertification.	1 Hour	1 Hour is 1 Unit
920	Pre-Employment	Employment services provided to or with the client, including: development of a family self-sufficiency plan and individual employability plan; orientation to the world of work including completing job applications and job interviewing; skills development as well as job clubs and/or workshops. Assistance with job interviews and drug screening; referral to job opportunities and placement agencies such as Employment Security Commission (ESC) for job search.	1 Hour	1 Hour is 1 Unit
921	Job Development	Employment activities with potential employers with the aim of developing employer resources resulting in job opportunities for clients.	1 Hour	1 Hour is 1 Unit
922	Employment Follow up	Assisting with problems on the job, explaining employee benefits, safety rules and procedures and other contacts with client and employer after job placement.	1 Hour	1 Hour is 1 Unit
923	Employment Transportation	Development of an employment transportation plan and actual transportation provided in conjunction with employment services. (NOTE: the unit of service for 923 is a one-way trip)	1 Trip	1 Unit is a one-way trip; Transportation to and from a job interview or job would be Two Units
924	Initial Employment	First job obtained by the refugee with the assistance of the refugee service provider. (NOTE: 924 is not coded in RIS under Social Services. The date of initial employment, item 62, of RIS Screen 3, generates this data for reports.)	1Job	1 Unit is one Job
925	Current Job Placement	Each job after initial employment. (This information is picked up through the date entered in item 69, of RIS Screen 3.)	1 Job	1 Unit is one Job
930	English Language Training	English language training is a course of instruction for non-native English speakers equivalent to grade levels 0-6, that includes basic literacy, grammar, syntax, vocabulary and oral English with an emphasis on acquisition of survival and vocational English reading, writing and speaking skills. This includes completing ELT Assessment DSS-6234 and ELT Plan DSS-6233	1 Hour	1 Unit is 1 Hour of Instruction
931	English Language Training Transportation	Transportation when necessary for participation in English language instruction.	1 Trip	1 unit is a one-way trip; Transportation to and from ELT class would be two units
935	Vocational Skills Training On-the- Job Training (OJT)	Skills training is training of short-term duration designed to teach refugees job-related skills that prepare them for a specific job or type of employment, such as nurse’s aide, hair stylist, or tractor trailer truck driving. On-the Job training is the placement of an employable adult refugee in subsidized employment for a period not to exceed 6 months, in which the employer has agreed to hire the OJT trainee in permanent unsubsidized employment after the expiration of the subsidized OJT training period.	1 Hour	1 Hour is 1 Unit 1 Placement is 1 Unit
936	Automobile Drivers’ Training	Includes driver education when provided as part of an individual employability plan.	1 Hour	1 Hour is 1 Unit
940	Skills Recertification	Services that assist previously trained refugees to obtain skills and licenses necessary to resume practice/operation in the USA, such as for a medical nurse. Also may include short-term preparation for the General Education Diploma (GED) when the diploma is required by an employer for employment or advancement, or by a state licensing board for registration for a licensing examination.	1 Hour	1 Hour is 1 Unit
945	Day Care	When necessary for participation in an employability service or for the acceptance or retention of employment.	1 Hour	1 Hour is 1 Unit
950	Transportation	Actual trips provided to refugees when necessary for participation in a service other than employment and ELT. Whenever possible, the least expensive option should be utilized, such as public transportation or mileage reimbursement.	1 Trip	1 Unit is a one-way trip
955	*Information & Referral	Referral to appropriate resources and the making of arrangements for necessary services.	1 Hour	1 Hour is 1 Unit
956	*Emergency Services	Assessment and short-term case management or counseling to persons or families in a perceived crisis.	1 Hour	1 Hour is 1 Unit
957	Health-related Services Health-related Services-cont.	Information, referral to appropriate medical resources, assistance in scheduling appointments and obtaining services. Counseling to individuals or families to help them understand and identify their physical and mental health needs and maintain or improve their physical and mental health. Assistance during required treatments and follow-up.	1 Hour	1 Hour is 1 Unit
958		Formal or informal instruction to individuals or families in management of household budgets, home maintenance, nutrition, housing standards, tenant rights and other consumer education services.	1 Hour	1 Hour is 1 Unit
959	Orientation	Formal or informal initial training in an effort to integrate the refugee individual or family into the community. Services include familiarization with location of nearest hospital, post office, library, community agency, etc. and basic acculturation.		1 Hour is 1 Unit
960	*Citizenship	Citizenship and naturalization preparation services including civics instruction, preparation of N-400 application, practice to prepare refugees for citizenship interview, assistance to disabled refugees in obtaining disability waivers and/or accommodations. Representation during CIS interview. Application assistance for adjustment to legal permanent resident status or other relevant immigration documents such as Employment Authorization (EAD)	1 Hour	1 Hour is 1 Unit
965	*Translation & Interpretation	Oral interpretation in conjunction with the refugee’s service plan when necessary for essential activities of life, such as medical appointments, mental health counseling, applying for and training associated with public benefits, employment services, child or adult protective services, or anytime as needed in emergencies or crisis situations.	1 Hour	1 Hour is 1 Unit

Time Limits

Services proceeded by an asterisk (*) may be provided to eligible refugees without time limitations. All other Refugee Social Services and all Targeted Assistance services are subject to a five year time limit based on the refugee’s date of arrival.

Who is not eligible for RAP?

US native born or naturalized citizens are not eligible for services.

Applicants for asylum or victims of human trafficking who have not been certified by the US Office of Refugee Resettlement are not eligible.

Lautenberg/Specter parolees are not eligible.

Service Priorities

Services which are in bold and italics are NC service priorities and, therefore, if provided, must be reported on the Performance Report and Annual Goal Plan narratives.

Contract responsibilities

Your agency’s contract with the NC State Refugee Office will delineate the particular services your agency is to provide among the possible social services noted in this document. Confirm which services are under contract before entering units of service in RIS.

In addition to units of service, providers must indicate a funding source for each service provided. It is important to determine which funding source applies prior to entering data into RIS. For example, when employment services are provided by a staff person who is paid by several funding sources, confirm which funding source is applicable.