Energy Programs

600.02 SYSTEM ACCESS

A. How to Obtain or Modify Access

The Department of Health and Human Services’ (DHHS) Customer Support Office will add and update county staff users and their level of access within the CIP system based on e-IRAAFs received from county security officers. County security officers should call Customer Support at (919) 855-3200 (option 2) regarding any security issues after access has been assigned.

B. LOG-ON Procedures

To log into the Energy Programs System:

1. Go to the website address, https://cip.dhhs.state.nc.us/signonscreen.asp .

2. Enter the User ID and password. Initially, each user's password is blank. The first time a user enters the system, he/she is prompted to create a new password. A password never expires and may be changed at any time.

To log into the Energy Programs training site:

1. Go to the website address, https://ciptest.dhhs.state.nc.us/cip_training/signonscreen.asp .

2. Enter the County Name followed by the word train as the User ID.

3. If the county name is less than 9 characters, the pw will be the county name followed by DSS and the 2-digit county number. Yancey will be county 00. Example: UNIONDSS90

4. If the county name is 9-11 characters, the pw will be the county name followed by the 2-digit county number. EDGECOMBE33

5. If the county name is 12 characters, the pw will be the county name followed by the first digit of the county number. TRANSYLVANIA8

NOTE: A password is case insensitive, may be alpha, numeric, or a combination, and must be a minimum of 8 characters. Special characters may also be used. Call DHHS Customer Support at (919) 855-3200 (option 2), regarding any problems accessing this site.

C. LOG-OFF Procedures

To log-off the system, choose the “Log Off” selection at the top of the screen. The user will be exited from the system.

D. How to Change the Password

To change a password, click on "Change Password" at the top of the screen. Step-by-step instructions are posted on the screen.

NOTE: A password is case insensitive, may be alpha, numeric, or a combination, and must be a minimum of 8 characters. Special characters may also be used.