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Change #2-2010
September 1, 2010
A. What is LIEAP?
The Low Income Energy Assistance Program (LIEAP) System is an on-line system that allows authorized county departments of social services users to make inquiries into energy data, add new data to the database, and make revisions to existing data. When data is keyed, it is edited, and, if error free, updates the database immediately. If the data contains detectable errors, the errors are highlighted and a message is displayed online.
B. Responsibilities
It is the responsibility of the user to ensure correct entry of the information contained on the forms in a timely manner.
C. Security
The Department of Health and Human Services and the State Computer Center have implemented Resource Access Control Facility (RACF) to help protect data in the computer files at Information Technology Services (ITS). The LIEAP System requires the use of a RACF User ID and Password.
To obtain a RACF User ID and Password, have the Security Control Officer contact the Division of Information Resource Management, Systems Coordinators at (919) 855-3200; option two. (For more information, see DSS Administrative Letter 31-88).
All User ID’s and Passwords must be kept confidential. If a user forgets his/her User ID/Password, contact the county’s Security Control Officer.
D. Confidentiality
All information contained on an input form, printed on any output documents, and keyed into the system is considered to be confidential.
E. Contacts
1. Connection Problems
Contact Information Technology Services (ITS) at 1-800-722-3946 or (919) 754-6000 anytime there is a connection problem.
2. Data Entry
Contact a Systems Coordinator at (919) 855-3200, option two, for the following:
a. Highlighted errors/messages on screen while keying;
b. Long Delays in an application with a clock;
c. An ABEND message; a message is displayed on the screen when someone has performed a function and because of an error condition in the data, that function cannot be performed. This causes that function to come to an abnormal end, forcing the program to stop. Do not clear the screen unless absolutely necessary. If the screen must be cleared, screen print the ABEND message and write on the screen print what function (such as new addition, changing or closing a case) was being performed at the time of the ABEND.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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