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The LIEAP County Menu
The Inquiry Menu allows staff who have been given appropriate security access the capability to view current information for an Energy case. The following inquiry selections are available.
A. Selection 1 - Case Inquiry
This selection allows case information to be viewed by entering the energy number. The data is presented in a format similar to a completed DSS-8114.
1. Key ‘1’ in the SELECTION field.
2. Key the ENERGY NUMBER in the KEY field.
3. Press ENTER.
When the Case Inquiry Screen appears, another case may be viewed by keying the ENERGY NUMBER by NEXT CASE and pressing ENTER.
B. Selection 2 - Check Inquiry
This selection allows current and/or previous years’ check data to be viewed by entering the energy number.
1. To view current year check data:
a. Key ‘2’ in the SELECTION field.
b. Key the ENERGY NUMBER in the KEY field.
c. Press ENTER.
2. The transaction codes for LIEAP checks are as follows:
Code |
Description |
Code |
Description |
02 |
CANCELED CHECK |
23 |
ADMINISTRATIVE ADJUSTMENT |
02X |
CANCELED CHECK (BANK RECON) (Adjustment Code only) |
30 |
INITIAL ISSUE |
05 |
CANCELED CHECK OUTSTANDING |
31 |
REPLACEMENT CHECK |
05X |
CANCELED CHECK OUTSTANDING (BANK RECON) (Adjustment Code only) |
32 |
SUPPLEMENTAL CHECK |
07 |
REFUND RECEIPT FRAUD |
33 |
RE-WRITTEN CHECK (Transaction Type only) |
10 |
REFUND RECEIPT NON-FRAUD |
34 |
RE-WRITTEN CHECK |
20 |
OVERPAYMENT (COUNTY RESPONSIBLE) |
91 |
DELETED ADJUSTMENT (Transaction Type only) |
22 |
FORGERY (CREDIT) |
When the Check Inquiry screen appears, additional cases may be viewed by keying the ENERGY NUMBER by NEXT CASE and pressing ENTER.
C. Selection 3 - Name Search
This selection allows entry of all or part of an applicant’s name. The system displays a list of applicants who meet the specified criteria and their assigned energy number. The name is separated by commas in last name, first name and middle initial order. The minimum data required is the last name. Cases for the applicant/recipient are displayed for the current and previous years.
1. Key ‘3’ in the SELECTION field.
2. Key the Client’s name in the KEY field.
3. To search statewide, leave the county field blank.
4. To search in a specific county, enter the county number.
5. Press ENTER.
Key a ‘C’ to the left of the name to be viewed. Press ENTER to display Check Inquiry.
Key an ‘S’ to the left of the name to be viewed. Press ENTER to display Case Inquiry.
Key a ‘U’ to the left of the name to be updated. Press ENTER to update the case record on the DSS-8114. This function allows changes to be keyed on the case record and updated.
Key an 'E' to the left of the name to be updated. Press ENTER to display the case record information on the DSS-8114. This function allows the worker to complete a LIEAP application and update case record information on the name selected without re-keying the entire application. If the DSS-8114 is error free, it is processed on-line and case data is available immediately for inquiry.
A name search may return more cases than can be displayed on one screen. If the case is not on the first screen, press F8 to view the next screen. Repeat this process until all cases have been displayed. When all cases have been displayed, the following message appears ‘NO MORE NAMES.’
D. Selection 4 - Check History Search
This selection allows entry of all or part of a recipient’s name. The system displays a list of recipients who meet the specified criteria and their assigned energy number. The name is separated by commas in the last name, first name and middle initial order.
To view current check year history data:
1. Key ‘4’ in the SELECTION field.
2. Key the Client’s Name in the KEY field.
3. To search statewide, leave the county field blank.
4. To search in a specific county, enter that county number.
5. To search previous years’ information, key ‘Y’ in the PREVIOUS YRS field,
6. Press ENTER.
Key a ‘C’ in the left of the name you wish to view and press ENTER to display Check Inquiry. The system displays a list of up to 30 checks for a case. The next screen may be viewed by pressing the F8 key. Return to the Data Entry Menu by pressing the F3 key.
Key an ‘S’ to the left of the name you wish to view and press ENTER to display Case Inquiry. Case data is shown for current cases and previous year.
E. Selection 5 - Message Menu
This selection allows terminal messages to be viewed and sent. Messages may be viewed by date or subject. Each screen has various programmed function keys (PF keys) and system user messages that are identified at the bottom of each screen.
Key ‘5’ in the SELECTION field. The INTERACTIVE MEMORANDUM PROCESSOR MENU is displayed.
To select any of the options on the menu, position the cursor to the left of the selection and press ENTER. The option may also be selected by moving the cursor to the SELECTION field (at the bottom of the screen). Key the selection number. Press ENTER.
1. Selection 1 - View Messages
This selection displays the LIEAP VIEW MESSAGES screen which displays the oldest messages first. Press ENTER to display the next message.
NOTE: If a message has more than one screen, ‘THERE IS MORE TEXT. YOU MAY CONTINUE’ is displayed at the bottom of the screen; otherwise, ‘END OF MESSAGE’ is displayed. Press F-8 to scroll forward to the next page. When the last page of the message is displayed, “END OF MESSAGE” is displayed at the bottom of the screen.
Continue to press ENTER until all messages have been displayed. Once all messages have been displayed, the message ‘NO MORE MESSAGES EXIST’ is displayed. Press F3 to return to the INTERACTIVE MEMORANDUM PROCESSOR MENU.
2. Selection 2 - List Messages By Subject
This selection displays the LIEAP LIST MESSAGES screen with all the messages listed (by subject) beginning with the oldest message first. Key an ‘S’ to the left of the message to be viewed. Select more than one message at a time by keying an ‘S’ beside each message to be viewed. Press ENTER and the first selected message appears. Continue to press ENTER until all the selected messages have been displayed. The system returns you to the LIEAP LIST MESSAGES screen with all the previously selected messages highlighted. Press PF3 to return to the INTERACTIVE MEMORANDUM PROCESSOR MENU.
3. Selection 3 - Send A Message
Selection 3 allows messages to be sent to all the counties, a specific county, or a specific individual. To send a message to a specific individual, the user must know the mail box number for the individual. The mailbox number is obtained in X-PTR from the ‘DHREPA ENERGY BOX NUMBER LIST’ report.
To send a message to the individual:
a. Key the month, day and year for the length of time the system is to retain the message in the ‘KEEP UNTIL’ field. This is a required field.
b. Key the individual box number for the recipient of the message to in the ‘TO BOX NO’ field (this is already displayed by the system when responding to a message with F6).
c. Key a subject in the ‘SUBJECT’ field. This is a required field.
d. Move the cursor to the next line and key the message text.
e. Press ENTER to send the message.
f. Press F3 to return to the ‘INTERACTIVE MEMORANDUM PROCESSOR menu.
g. Press F4 to return to the County Menu.
F. Selection 6 - Data Entry Menu
This selection allows access to the Data Entry Menu from the County Menu. Access is defined by RACF ID.
1. Key ‘6’ in the SELECTION field.
2. Press ENTER.
G. Selection 7 - Case Notes
This selection allows access to case notes to complete an inquiry for Food and Nutrition Services Households that may have been screened out during the LIEAP automatic selection process.
1. Key '7' in the SELECTION field.
2. Key the FSIS case number in the KEY field.
3. Press ENTER.
H. Selection 8 - SSN Search
This selection allows case information to be viewed by entering the applicant’s social security number. The data is presented in a format similar to a completed DSS-8114.
1. Key ‘8’ in the SELECTION field.
2. Key the SSN in the KEY field.
3. Press ENTER.
When the SSN Screen appears, view another case by keying the SSN NUMBER in the NEXT CASE field. Press ENTER.
I. Selection 9 - Change Address
This selection allows inquiry and/or update capability for each county address. Update capability is defined by RACF ID. Inquiry screen access is unique to each county.
1. Key '9' in the SELECTION field.
2. Press ENTER.
When the CHANGE ADDRESS screen appears, enter changes in the appropriate field and press ENTER. If screen is error free, text message "UPDATE COMPLETE" will be displayed in the bottom right corner of the screen. Press F-3 to return to County Menu.
J. Selection 0 – Suspended 8114
This selection is an Inquiry of a suspended 8114. The Race, Ethnicity, Language (REL), and Sex of each individual can be viewed by using the F10=R/E/L function. The data is presented in a format similar to a completed DSS-8114.
If more than eight (8) individuals are included on the Suspended DSS-8114, press the F10=R/E/L key to display the next screen of additional case names.
1. Key ‘0’ in the SELECTION field.
2. Key the ENERGY NUMBER in the KEY field.
3. Press ENTER.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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