Energy Programs Table of Contents

EP – 100 ENERGY PROGRAMS

100.01 GENERAL INFORMATION

EP – 110 DEFINITIONS

EP – 115 DISCLOSURE OF INFORMATION

115.01 DISCLOSURE OF INFORMATION

115.02 INQUIRIES

EP – 120 CONTRACTING AND VENDOR AGREEMENTS

120.01 INTRODUCTION

120.02 GENERAL POLICIES AND DEFINITIONS

120.03 TYPES OF AGREEMENTS

120.04 SUBCONTRACTING THE APPLICATION-TAKING PROCESS

EP – 125 RETENTION

125.01 CASE RECORD

125.02 SCHEDULE FOR RECORD RETENTION

EP – 135 APPEALS AND HEARING PROCESS

135.01 NOTICE

135.02 HEARINGS PROCESS

135.03 RESPONSIBLE COUNTY IF APPLICANT MOVES

EP – 140 OVERPAYMENTS AND FRAUD

140.01 OVERPAYMENTS

140.02 SUSPECTED FRAUD

EP – 150 HOUSEHOLD COMPOSITION

EP – 175 UNITED STATES CITIZENSHIP

175.01 WHAT IS THE CITIZENSHIP REQUIREMENT?

175.02 WHO IS A UNITED STATES CITIZEN?

175.03 HOW DO YOU VERIFY AND DOCUMENT UNITED STATES CITIZENSHIP?

175.04 HOW DO YOU VERIFY AND DOCUMENT ELIGIBILITY UNDER THE TRAFFICKING
VICTIMS PROTECTION ACT OF 2000?

175.05 HOW DO YOU DETERMINE THE CORRECT ALIEN ELIGIBILITY STATUS?

175.06 HOW DO YOU VERIFY ALIEN STATUS?

175.07 HOW DO YOU VALIDATE ALIEN DOCUMENTS OF ELIGIBLE ALIENS?

175.08 DOCUMENTATION

175.09 REQUIREMENT TO REPORT ILLEGAL ALIENS IN THE UNITED STATES

EP – 200 ENERGY PROGRAMS OUTREACH PLAN

200.01 REQUIREMENTS

200.02 OUTREACH GUIDELINES

200.03 APPLICATION GUIDELINES

200.04 OUTREACH PLAN

200.05 DUE DATES FOR PLAN SUBMITTAL AND APPROVAL

200.06 SPECIAL INSTRUCTIONS FOR COUNTIES WITH STATE-RECOGNIZED INDIAN TRIBES

200.07 POTENTIAL SERVICES PROVIDED BY OTHER LOCAL AGENCIES AND VOLUNTEERS

200.08 OUTREACH EFFORTS

200.09 OTHER SERVICES

200.10 MONITORING

EP – 300 LOW INCOME ENERGY ASSISTANCE PROGRAM (LIEAP)

300.01 LOW INCOME ENERGY ASSISTANCE PROGRAM (LIEAP)

300.02 APPLICATION REQUIREMENT

300.03 DMA-5093, APPLICATION LOG

300.04 APPLICATION PROCEDURES

300.05 SPECIAL PROVISIONS FOR WAIVING THE OFFICE INTERVIEW

300.06 ACTION TO TAKE WHEN AN ENERGY PROGRAMS APPLICATION (DSS-8178) IS COMPLETED BY THE COUNTY

300.07 Eligibility Criteria

300.08 Vulnerability

300.09 Income

300.10 HOUSEHOLDS WITH AN INELIGIBLE ALIEN

300.11 INCOME VERIFICATION AND DOCUMENTATION

300.12 DEDUCTIONS

300.13 RESOURCES

300.14 BENEFIT DETERMINATION AND METHOD OF PAYMENT

EP – 400 CRISIS INTERVENTION PROGRAM

400.01 GENERAL INFORMATION

400.02 FUNDING

400.03 APPLICATION REQUIREMENT

400.04 BENEFIT LEVELS AND METHODS OF PAYMENTS

400.05 RECORDS AND REPORTS

400.06 OTHER SERVICES

EP – 500 PROGRESS ENERGY COMPANY’S ENERGY NEIGHBOR

500.01 GENERAL INFORMATION

500.02 ELIGIBILITY REQUIREMENTS

500.03 VENDOR AGREEMENT (See Section 120 on Contracting and Vendor Agreements)

500.04 APPLICATION PROCESS

500.05 CRISIS DETERMINATION AND DOCUMENTATION

500.06 BENEFIT LEVELS AND LIMITATIONS

500.07 METHOD OF PAYMENT

500.08 OTHER SERVICES

EP – 520 PIEDMONT NATURAL GAS (PNG) COMPANY’S SHARE THE WARMTH

520.01 GENERAL INFORMATION

520.02 ELIGIBILITY REQUIREMENTS

520.03 VENDOR AGREEMENT (See Section 120 on Contracting and Vendor Agreements)

520.04 APPLICATION PROCESS

520.05 CRISIS DETERMINATION AND DOCUMENTATION

520.06 BENEFIT LEVELS AND LIMITATIONS

520.07 METHOD OF PAYMENT

520.08 OTHER SERVICES

EP – 540 WAKE ELECTRIC ROUND-UP PROGRAM

540.01 GENERAL INFORMATION

540.02 ELIGIBILITY REQUIREMENTS

540.03 VENDOR AGREEMENT (See Section 120, Contracting and Vendor Agreement)

540.04 APPLICATION PROCESS

540.05 CRISIS DETERMINATION AND DOCUMENTATION

540.06 BENEFIT LEVELS AND LIMITATIONS

540.07 METHOD OF PAYMENT

540.08 OTHER SERVICES

EP – 560 HAYWOOD ELECTRIC COMPANY’S HELPING EACH MEMBER COPE PROGRAM

560.01 GENERAL INFORMATION

560.02 ELIGIBILITY REQUIREMENTS

560.03 VENDOR AGREEMENT (See Section 120, Contracting and Vendor Agreement)

560.04 APPLICATION PROCESS

560.05 CRISIS DETERMINATION AND DOCUMENTATION

560.06 BENEFIT LEVELS AND LIMITATIONS

560.07 METHOD OF PAYMENT

560.08 OTHER SERVICES

EP - 580 WEATHERIZATION (WX) AND HEATING AND AIR REPAIR AND REPLACEMENT PROGRAM (HARRP)

EP – 600 CRISIS INTERVENTION PROGRAM (CIP) SYSTEM INSTRUCTIONS

600.01 GENERAL INFORMATION

600.02 SYSTEM ACCESS

600.03 NAVIGATION THROUGH THE EP SYSTEM

600.04 HOW TO PRODUCE STANDARD REPORTS - AN OVERVIEW

600.05 UTILITIES

600.06 QUESTIONS ABOUT THE DSS CRISIS INTERVENTION PROGRAM SYSTEM AND LOW INCOME ENERGY ASSISTANCE PROGRAM SYSTEM

600.07 HELP

EP – 620 LOW INCOME ENERGY ASSISTANCE PROGRAM (LIEAP) SYSTEM INSTRUCTIONS

620.01 GENERAL INFORMATION

620.02 SYSTEM ACCESS

620.03 NAVIGATION THROUGH THE EP SYSTEM

620.04 HOW TO PRODUCE STANDARD REPORTS - AN OVERVIEW

620.05 UTILITIES

620.06 QUESTIONS ABOUT THE DSS CRISIS INTERVENTION PROGRAM AND LOW INCOME ENERGY ASSISTANCE PROGRAM in the EP SYSTEM

620.07 HELP

EP – 630 DATA ENTRY INSTRUCTIONS

630.01 GENERAL INFORMATION

630.02 SYSTEM ACCESS

630.03 DATA ENTRY

630.04 COMPLETING THE DSS-8114

630.05 DISTRIBUTION

630.06 DATA ENTRY MENU

630.07 ENTERING THE DSS-8114

630.08 DSS-8123, ENERGY SUPPLEMENTAL FORM

630.09 INQUIRY

EP - 640 REPORTS

For questions or clarification on any of the policy contained in these manuals, please contact your local county office.