Work First 140 – Automated Inquiry and Match Procedures

III. BENEFICIARY DATA EXCHANGE (BENDEX)

The BENDEX System is a computer match by SSN between the public assistance case files and social security records. BENDEX files are available through on-line inquiry and individual information sheets. Use on-line inquiry as part of the eligibility determination process at applications, reapplications, and reviews.

A. On-line Inquiry

1. Complete an on-line inquiry at application, reapplication, and at each review on each recipient included on the case, using SSN's of individuals included in the WFFA case. Obtain a screen print of each match that shows an amount in the "current payment amount" field or the “Monthly Net Benefit” field on the OLV “individual Results” Screen. Refer to Work First User Manual for instructions regarding BENDEX on-line access.

2. If a match is found, take the following actions, and document in the case record. Document "no hit" when a match is not found.

a. Verify the payment amount. Document the verification in the application/review workbook or by the screen print.

b. Complete the State On-line Inquiry (SOLQ) or the Third Party Query (TPQY) request to resolve a discrepancy between the household’s statement and the information shown in the BENDEX System. Refer to instructions in Work First User Manual.

c. If the information was not reported or is incorrect, contact the household to determine continuing eligibility.

d. If appropriate, follow procedures in Section 263 for over issuance and in Section 207, for suspected fraud.

3. File the screen print of each positive match in the case file.

4. Check the BENDEX record for other information that may affect eligibility. If information is found that differs from that reported by the household, give the household an opportunity to verify the information from another source.

B. BENDEX Information Sheets

BENDEX information sheets (See the Work First User Manual) are mailed to the county in any of the following situations.

1. First receipt of social security benefits;

2. Increase or decrease in benefits;

3. Hospital benefits change;

4. A recipient becomes entitled to Supplemental Medicare B insurance; or

5. There is any other change in the Social Security Administration's Master Beneficiary Requirements.

C. County Action Requirements

Take the appropriate timely action as specified in I., C. above on BENDEX information sheets.

1. Pull the case file. Compare the information on the BENDEX information sheet with the information in the case file.

2. If the case file indicates the information on the BENDEX information sheet was previously verified and the verification is consistent with the BENDEX information sheet, document the case file that the BENDEX System was checked. No further action is necessary.

3. If the information was not reported or is incorrect, contact the household to determine continuing eligibility.

4. If appropriate, follow procedures in Section 263 for over issuance and Section 207, for suspected fraud.

D. Retention

Retain the BENDEX information sheet for three years from the date on the sheet. Refer to IX, B. for information on destruction of data.