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The county director must decide how these interrelated aspects of protective services will be provided by the agency. Providing all aspects of protective services is a total agency responsibility, even when the responsibility for protective services delivery is normally assigned to a specific staff person or a specialized unit. In other words, if CPS staff members are not able to meet the mandatory requirements for intake, CPS assessment, or CPS In-Home Services, the director must assign someone else to take responsibility for mandatory agency services until the assigned staff is available.
The county director of social services is responsible for ensuring that child protective services are provided for all children within each county who are found to be abused, neglected, or dependent (N.C.G.S. § 7B-302). To offer adequate protective services, the director and staff must have a clear understanding of the legal authority for providing voluntary and involuntary services to families.
Agencies are expected to adhere to laws and policies when administering and designating CPS roles and responsibilities. Child protective services policies and procedures are designed to provide safety to children at risk while respecting the family's right to privacy, to self-determination, and to its unique cultural identity. Standards for CPS Delivery were first established in February 1993. However, they have been incorporated within the policy manual instead of a stand alone document for all of Children's Services.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office.
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