1.) Should a disagreement occur among staff when more than one county is involved regarding any or all parts of the assignment of a CPS assessment case, an In-Home Services case, filing of a petition or a request for assistance, the staff involved with the case and their respective supervisors should attempt to resolve the issues and come to a consensus with a focus on family-centered practice.
2.) If the staff from the counties involved and their respective supervisors cannot reach a consensus, the Program Managers/Administrators from each county DSS should confer and attempt to resolve the issues and come to a consensus with a focus on family-centered practice.
3.) If the issues cannot be resolved at the Program Manager/Administrator level, the Directors of the DSS involved will be notified of the issues and the fact that the issues cannot be resolved by their staff and management. The Directors will confer and attempt to resolve the issues and come to a consensus with a focus on family-centered practice.
In the event that the county DSS involved cannot resolve the issues and come to a consensus at the DSS Directors’ level, the appropriate Children’s Programs Representative (CPR) will be contacted. If multiple CPR’s are assigned to the different counties involved in the situation, each county’s CPR should be included in the discussion. In the event that the CPR is unavailable, contact the CPR manager at (919) 733-7831. If the CPR manager is unavailable contact the Division’s Work First/ CPS Policy Team at (919) 733-4622.
N.C.G.S. §_153A-257(d) provides the Division of Social Services with the authority to make a decision when disagreements occur and the decision of the Division shall be final.
NOTE: At no time shall a CPS assessment be allowed to go un-assessed due to a disagreement between counties. Although nothing should prevent a county social worker from crossing into another county to conduct an assessment activity if necessary, a request from the other county should be made first.
For questions or clarification on any of the policy contained in these manuals, please contact your local county office.