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This topic contains information on the following subjects:
For cases in which previous Locate attempts have been unsuccessful, CSE must repeat location attempts immediately upon receiving new information which could aid in location. If no new information is found, location attempts must be made at least quarterly. These quarterly attempts can be limited to automated sources, but they must include accessing Division of Employment Security (DES) records if a Social Security number is available. ACTS makes these attempts automatically; it submits all NCPs to DES quarterly.
If an NCP cannot be located and no new information is available with which to continue the location effort, the case can be labeled "unworkable" in ACTS. Unworkable cases are periodically reviewed and continuously submitted to automated sources until they can be closed.
If the case is still in an unworkable status after three (3) years, ACTS notifies the responsible worker's supervisor that the case might be eligible for closure.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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