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This topic contains information on the following subjects:
When the responsible CSE caseworkers manually use an online interface as a Locate source, they must record their effort in ACTS, whether the Locate attempt was successful or not. If caseworkers locate an NCP through means OTHER THAN an online Locate source or an automated interface, they must record the successful Locate attempt in ACTS.
Once the NCP has been successfully located, the NCP's current address and/or employment data must be recorded in ACTS before a case can change processing status. A case changes processing status during overnight processing or when caseworkers manually refer the case in ACTS.
Caseworkers can manually generate the Postmaster Verification Request (DSS-4466) and the Employer Letter (DSS-4685) to verify the data that they obtain through online and other locate sources.
When caseworkers obtain new address or employment data, they must enter it in ACTS before the system can refer the case to the next processing status. If this locate information is obtained from a source other than an automated or online interface, caseworkers must record that source and the type of information that was obtained. These sources can include former employers, friends, etc. ACTS then changes the case's processing status to the next appropriate status during overnight processing.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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