Child Support Enforcement PUBLIC ASSISTANCE CASES

EIS TRIGGERS

GENERAL INFORMATION

“Triggers” are sets of data that are exchanged between EIS and ACTS. A trigger is assigned a number based on the type of data that it contains.

This topic contains information on the following subjects:

1. Triggers from EIS to ACTS;

2. Triggers from ACTS to EIS;

3. EIS Triggers in error.

EIS TO ACTS TRIGGERS

ACTS receives these triggers immediately during a PA case referral or overnight if updating data on existing PA cases. (When ACTS receives a PA case referral or update, it notifies the responsible caseworker of the type of data that was received.)



ACTS TO EIS TRIGGERS

EIS receives these trigger during nightly processing. If a PA case is created in ACTS, triggers are sent to EIS when participant or case data is added/ updated, when CSE sends a request for updated data to EIS, when CSE responds to a request for updated data from EIS, or when a CSE caseworker sends notes to EIS.



EIS TRIGGERS IN ERROR

Sometimes EIS triggers are not transmitted properly, all of the necessary information is not received, or ACTS identifies multiple matches for a participant. When these situations occur, ACTS notifies the responsible caseworker that the trigger has problems which need to be identified and corrected.

ACTS also informs the responsible caseworker when other situations arise involving the case structure and/or PA case status. Caseworkers must use their knowledge of the case to decide which course of action best suits the situation.