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This topic contains information on the following subjects:
1. An overview of case assignment to a processing status;
2. The Initiation Processing Status;
3. The Locate Processing Status;
4. The Paternity Processing Status;
5. The Establishment Processing Status;
6. The Collections Processing Status;
ACTS makes a case processing status assignment based on two factors:
1. The information currently recorded in ACTS; and
2. The processing status of the case before any changes in case circumstances. For example, a case in the "DELQ" (Delinquency) Processing Status is not evaluated for referral to another processing status.
When CSE caseworkers finish creating an NPA case, the case enters the “Initiation” Processing Status. ACTS suggests the next appropriate processing status. Initiation Processing Unit caseworkers can confirm the suggested processing assignment for immediate reassignment, they can allow the case to be reassigned during nightly batch processing, or they can leave the case in the Initiation Processing Status for further assessment and information gathering.
When a PA case is received through the EIS interface, it also is assigned to the Initiation Processing Status. Initiation workers are given time to assess the case, or if in a county that has direct referrals, time to interview the client on the same day when the referral is received. As with NPA cases, caseworkers can confirm the suggested processing status, or they can leave the case in the Initiation Unit, where it is examined during nightly batch processing and assigned to the next appropriate processing status.
Cases are assigned the “Locate” Processing Status when:
1. No current residential or mailing address is recorded in ACTS for the NCP;
2. No potential address is recorded in ACTS for the NCP; or
3. No current employer is recorded in ACTS for the NCP.
Once an address (residence, mailing, or potential) or an employer is entered for an NCP with a case in ACTS, that case no longer meets the Locate Processing Status criteria, and ACTS moves it to the next appropriate processing status.
Even if a case is in a processing status other than Locate, ACTS continues to search for all types of information about the NCP, including updated addresses and employers.
If a case is in the Locate Processing Status and an address or an employer is located but not verified, the processing status changes to the next appropriate status, but the processing unit and referral caseworker remain the same. The processing unit and caseworker change once the address or employer is verified.
Cases are assigned the “Paternity” Processing Status when:
1. The case does NOT meet the criteria for Locate (the NCP has no verified employer or address); and
2. Paternity has NOT been established for any child in the case who was born out of wedlock.
Cases are assigned the “Establishment” Processing Status when:
1. The case does NOT meet the criteria for Locate (the NCP has no verified employer or address);
2. The case does NOT meet the criteria for Paternity (paternity is at issue for the child(ren) in the case); and
3. NO monetary support order is recorded in ACTS for the case.
Cases are assigned the “Collection” Processing Status when:
1. The case does NOT meet the criteria for Locate (the NCP has no verified employer or address);
2. The case does NOT meet the criteria for Paternity (paternity is at issue for the child(ren) in the case);
3. A monetary support order is recorded in ACTS for the case; and
4. The case is NOT delinquent (the NCP has not accumulated arrearages totaling at least one month's worth of support.)
Cases are assigned the “Delinquency” Processing Status when:
1. The case was in the Collection Processing Status (a monetary order is recorded in ACTS for the case); and
2. The NCP falls behind in payment by an amount equal to one (1) month's worth of support.
To fulfill federal requirements for State Case Registry, ACTS is being used to store data for Non-IV-D and private child support cases. These cases are assigned the “Non-IV-D” Processing Status.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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