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The Long-Term Care Ombudsman Program is an advocacy program mandated by the Older Americans Act and North Carolina General Statutes. Long-term care ombudsmen are stationed throughout the State to assist long-term care patients and their families with problems and questions related to long-term care.
(V.)
Refer a client who has a complaint about how he is being treated in a long-term care facility or who needs to talk with someone about a particular long-term care issue to the long-term care ombudsman who works in the county in which his facility is located.
Refer to MA-5900, LTC Ombudsman, for more information on the program and a list of the ombudsmen and the counties they serve.
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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