Family and Children's Medicaid MA-3225 APPLICATION PROCESSING - CORRECTIVE ACTION PROCEDURES

REVISED 11/01/11 – CHANGE NO. 15-11

I. PRINCIPLES

A. A county must take corrective action when the county fails to meet compliance thresholds for the report card or is cited for improper/incorrect actions by the monitors.

B. The county must analyze the reasons for the non-compliance, develop and implement any necessary corrective action and maintain documentation of these efforts for review by the MPR or other state staff.

C. The county director should ensure that all Income Maintenance personnel, including receptionists, are trained and familiar with application processing requirements.