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If no SSA information is available for a given SSN in BENDEX/SDX, complete SOLQ/TPQY request. Refer to EIS 1107 for further information on submitting request.
The SOLQ is online with an immediate response. The TPQY system has been designed to provide query responses in a twenty-four to forty-eight hour time period.
Inquiry may be completed in the TPQY system to determine the status of the TPQY
request. Once a request for SSA information has been generated, check the TPQY
system each day until the response is received. The response may be viewed on-line
and a hard copy can be obtained by screen print.
Information requested by the TPQY system will be retained for thirty (30) days.
V. DOCUMENTATION
Document the record to substantiate that SOLQ/TPQY was checked and record the results in the record including the date received.
The system date that displays in TPQY inquiry is the date the State Office receives the information from Social Security. Therefore, for application processing time standards, the date the information is received is the day following the date that is displayed as the system date
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For questions or clarification on any of the policy contained in these manuals, please contact your local county office. |
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